Concierge Watson sneers at a smelly traveler and refuses him a room at the luxury Grand Lumière Hotel. When the traveler returns looking dapper, Watson realizes his mistake could cost him more than just his job.
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Rain pelted the windows of the Grand Lumière Hotel, but that didn’t stop the lobby’s chandeliers from gleaming. The opulent atmosphere could never be overshadowed by the weather.
The hotel’s concierge, Mr. Watson, stood ramrod straight behind the polished marble reception desk.
His keen eyes scanned the lobby, ensuring every detail met the exacting standards of the five-star establishment. Nothing was out of place… until…
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The doors swung open, letting in a gust of wind and a few pelts of rain into the hardwood floors. But it was the bedraggled figure that made Mr. Watson wrinkle his nose.
A man stumbled toward the desk, leaving muddy footprints in his wake.
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His clothes were soaked through and hung limply from his frame. His scraggly beard as well as the stench of wet dog and stale cigarettes told the concierge that he hadn’t washed in days.
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Mr. Watson’s nose wrinkled further. “May I help you?” he asked in a clipped and cold tone.
The man looked up. “Please,” he croaked weakly, “I need a room for the night. My car broke down a few miles back, and I’ve been walking in this downpour for hours.”
“I’m afraid that won’t be possible, sir,” Mr. Watson shook his head. “We have no vacancies at the moment.”
“But surely there must be something. I can pay whatever the rate is. I just need a place to sleep and dry off.”
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“As I said,” Mr. Watson repeated, his lip curling, “we have no rooms available for someone in your… condition. Perhaps you might try the motel down by the highway. I’m sure their standards would be more… accommodating.”
The man’s face fell and his shoulders slumped. But for a small second, anger flashed in his eyes. “I see,” he said quietly. “Thank you for your time.”
He turned and trudged back toward the doors.
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Mr. Watson watched him go, then called for a bellhop. “Call maintenance to clean this up,” he ordered, gesturing to the muddy footprints. “We can’t have the lobby looking like a pigsty.”
As the young bellhop hurried to comply, Mr. Watson smiled, satisfied about keeping that dirty man away from his hotel.
But his actions would soon come back to haunt him.
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***
An hour later, the lobby doors swung open once more. Mr. Watson looked up, ready to greet another guest with his practiced smile.
To his surprise, a well-dressed man strode confidently toward the desk. His suit was impeccably tailored, his shoes shone with a mirror-like gleam, and his salt-and-pepper hair was neatly combed.
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It took Mr. Watson a moment to recognize the face beneath the expertly trimmed beard. His eyes widened in shock as he realized it was the same man he had turned away earlier.
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The man approached the desk with a slight smile playing on his lips. “Good evening,” he said smoothly. “I’d like a room for the night, please.”
Mr. Watson swallowed hard. “Of course, sir,” he managed to say. “May I ask what happened to… your previous attire?”
“Ah, yes,” the man chuckled. “I found a truck stop down the road with showers and a small clothing shop. Amazing what a little soap and a clean suit can do, isn’t it?”
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Mr. Watson nodded stiffly, looking away, and tapped at his computer in search of an available room. “We have a standard room on the third floor,” he said.
“That will do nicely,” the man replied.
As Mr. Watson processed the reservation, he couldn’t help but add, “I must say, sir, you clean up rather well. It’s like night and day.”
“Yes, well, appearances can be deceiving, can’t they?”
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Mr. Watson handed over the key card and nodded, pursing his lips. “Indeed they can. Enjoy your stay, Mr…?”
“Bloomington,” the man supplied. “Thank you, I’m sure I will.”
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Mr. Bloomington walked away, and Mr. Watson watched. There was a tightening in his chest that he couldn’t explain… as if he had made a mistake.
But he wouldn’t apologize. His job was to maintain the cleanliness, prestige, and reputation of the hotel, so all their clients had to, at least, look the part.
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Still, throughout Mr. Bloomington’s stay, Mr. Watson went out of his way to avoid the man. When forced to interact, he was curt and dismissive.
On the third day of Mr. Bloomington’s stay, Mr. Watson was overseeing the breakfast service in the hotel’s elegant dining room.
He moved from table to table to ensure each guest was satisfied with their meal and experience. As he approached Mr. Bloomington’s table, he overheard a conversation that made his blood run cold.
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“Yes, that’s right,” Mr. Bloomington was saying into his phone. “I’ve been here for three days now, observing operations incognito. I think I’ve seen enough to make some necessary changes.”
Mr. Watson froze. Incognito? Changes? Who exactly was this Mr. Bloomington?
As if sensing his presence, Mr. Bloomington looked up and met Mr. Watson’s shocked gaze. He smiled, but there was no warmth in his eyes.
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“Ah, Mr. Watson,” he said smoothly. “Just the man I wanted to see. Would you join me for a moment?”
His heart began racing at the request. It was said with such authority that the tightening in his chest happened, and a hint of intuition hit his thoughts.
Was Mr. Bloomington more important than the concierge imagined?
Numbly, Mr. Watson sank into the chair across from Mr. Bloomington. The man leaned forward and started speaking in a low but firm voice.
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“I don’t believe we’ve been properly introduced,” he said. “My first name is Charles, but you can keep calling me Mr. Bloomington. I recently acquired this hotel chain, and I’ve been visiting each property to assess their operations firsthand.”
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The color drained from Mr. Watson’s face as the full impact of his actions over the past few days hit him. “You’re… you’re the new owner?” he stammered.
Mr. Bloomington nodded gravely. “That’s correct, and the CEO. And I must say, Mr. Watson, I’ve been less than impressed with what I’ve observed here, particularly concerning your treatment of guests you deem… unworthy.”
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Mr. Watson opened his mouth to protest, but no words came out. He sat there, fish-mouthed and pale, as Mr. Bloomington continued.
“A hotel’s primary function is to provide hospitality to all its guests, regardless of their appearance or circumstances. Your behavior has been not only unprofessional but cruel. Is this really the image we want to project to our clientele?”
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“No, sir,” Mr. Watson whispered, chastened. “It’s not.”
The new CEO stood and nodded to the side. “Follow me.”
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***
Minutes later, Mr. Watson stood in Mr. Bloomington’s new temporary office, which was formerly the hotel manager’s space.
The CEO sat behind the desk, and his fingers drummed against the polished, sleek hardwood surface.
“Mr. Watson,” he began, “I hope you understand the gravity of your actions. This hotel has always prided itself on providing exceptional service to all our guests. Your behavior over the past few days has fallen far short of that standard.”
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Mr. Watson nodded, but couldn’t speak. He was ready for the inevitable: losing his job, which he’d held for over 15 years.
“I’m glad you recognize that. Now, the question is, what are we going to do about it?”
“Sir?” Mr. Watson looked up, surprised.
“I believe in second chances, Mr. Watson. More importantly, I believe this experience can be a valuable lesson not just for you, but for our entire staff. Are you willing to learn from this and help implement changes to ensure it never happens again?”
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“Yes, sir,” Mr. Watson said, breathless as relief flooded through him. “Absolutely. I’ll do whatever it takes to make this right.”
“Good.,” the new CEO nodded. “Then here’s what we’re going to do…”
Over the next few weeks, the Grand Lumière Hotel transformed. New policies were put in place that required equal treatment for all guests, regardless of appearance.
If they could pay, they could have a room.
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Hoping to prove his worth, Mr. Watson developed a training program to help staff recognize and overcome their biases.
Furthermore, to work on himself, the concierge began volunteering at a local homeless shelter.
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Slowly but surely, the atmosphere in the hotel began to change. Guests from all walks of life were welcomed with genuine warmth and respect.
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The staff worked together more cohesively since their workplace no longer seemed to value certain people over others.
But Mr. Watson’s new outlook on his job was yet to be tested.
***
One rainy evening, much like the night that had started it all, the concierge stood at his familiar post behind the reception desk.
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The doors swung open, and a bedraggled traveler entered, seeking shelter from the storm.
For a second, Mr. Watson’s old instincts surfaced, but he schooled himself and adopted a warm smile. “Welcome to the Grand Lumière,” he said kindly. “How may we assist you this evening?”
As he helped the grateful guest check in, Mr. Watson caught Mr. Bloomington’s eye across the lobby.
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The CEO nodded approvingly.
Mr. Watson let out a small sigh and continued working. Times had changed at the Grand Lumière Hotel, and he was glad not to have wasted his second chance.
This work is inspired by real events and people, but it has been fictionalized for creative purposes. Names, characters, and details have been changed to protect privacy and enhance the narrative. Any resemblance to actual persons, living or dead, or actual events is purely coincidental and not intended by the author.
The author and publisher make no claims to the accuracy of events or the portrayal of characters and are not liable for any misinterpretation. This story is provided “as is,” and any opinions expressed are those of the characters and do not reflect the views of the author or publisher.
I Received a Panicked Video Message from My Mom — I Was Stunned to Learn What Dad Had Done to Her.
While Annie is having a lazy Saturday, sitting around and scrolling through social media, a video message from her mom pops up. As she hits play, Annie discovers that one of her father’s pranks has left her mother scared and alone. Annie rushes over to her parents’ house, ready to teach her father a lesson.
I didn’t think my dad would ever take one of his dumb jokes this far, but here we are, having lived through it. My phone lit up earlier today with a video message from my mom that made my heart stop for a second.
I wasn’t prepared for what I saw, and now, hours later, I’m still trying to process the whole thing.
Let me back up a second and give you some context on how everything went down. My dad is what you’d call “old school.” He has this grumpy exterior, like he came straight out of the 1970s and never quite adapted to life in the present.
He’s not a bad guy, but he can be ridiculously difficult to get along with. He doesn’t do heart-to-hearts or deep conversations. Instead, he sheds part of his grumpiness off when he’s at home and leans into his pranking nature. They are harmless, annoying little pranks that he thinks are hilarious but leave my mom rolling her eyes and sighing.
Most of the time, Dad does really stupid stuff like hiding Mom’s glasses when she’s looking for them or misplacing her keys right when she’s about to leave. These pranks have always been annoying, but nothing too wild.
Except today.
Today, Dad decided to really outdo himself.
I was in my little apartment about 20 minutes from my parents’ house. I was minding my own business, sipping on a soft drink and scrolling through TikTok, when my phone pinged with a message from my mother.
A video message.
The thumbnail was black, and all I could hear was her voice, which was muffled and kind of shaky. Like she was afraid of something.
That’s when I got a bit panicked. Mom wasn’t the type to send video messages. To be honest, I didn’t think she knew how to do it. Immediately, I knew that something was off.
I tapped play, and there she was. The camera was all shaky, and she was crouched in a corner, whispering like she was about to be caught by someone or something.
“Annie,” she breathed into the phone. “Sweetheart, your dad… he locked me in the basement. Can you come help me? He thinks this is funny. All because he wanted to eat in peace. I think there are rats or mice in the basement, Annie. Come quickly.”
What. The. Hell.
I was so shocked, I nearly dropped my phone onto the floor. Locked in the basement? He locked her in the basement? And it was supposed to be funny?
My dad, in all his “wisdom,” had apparently decided that the best way to enjoy his dinner in peace was to lock my mother in the basement. Just so that she wouldn’t remind him to eat his veggies during a precious football game? He truly didn’t care about his cholesterol.
I called her back immediately, but it went straight to voicemail.
“Pick up, pick up, pick up!” I muttered.
My brain went straight into overdrive. My mom never asked for help unless things were way beyond something she could do for herself. She was a woman who could handle herself. I mean, she’s lived with my father for years, so that had to count for something. But she was also a woman who was deeply afraid of the dark and confined places.
So now, she was locked in the basement and not answering her phone. Dad had really crossed a line with this one.
I texted her, but there was no response.
“Maybe her phone died, Annie,” I told myself. “She must be so afraid… and livid.”
I knew I had to get to her as soon as possible.
I grabbed my keys and bolted out of my apartment. I live about twenty minutes away from my parents, but I swear, I made it in twelve.
The entire drive, I was fuming, and I already knew how this was going to end. My dad thought he was clever, but if there’s one thing I inherited from him, other than his eye color, it’s the ability to come up with a solid revenge plan.
“I can’t believe the nerve of this man,” I said to myself as I turned into our street.
When I got to the house, I didn’t even bother knocking. I had my spare key, so I let myself in. As soon as I stepped inside, I could hear the muffled sound of the TV blaring from the living room.
Classic Dad.
He was probably sitting there, stuffing his face with steak. It was a home routine—Saturdays meant steak for dinner. Little did he know, I was about to teach him a lesson, too.
I headed straight for the basement. Sure enough, the door was locked, but the key hung from the hook next to the door.
I knocked softly, and Mom’s relieved voice came through the wood.
“Honey, is that you?” she whispered.
“Yeah, it’s me, Mom,” I said. “Hang tight, we’re getting you out of there.”
I unlocked the door, and when my mother stepped out, she didn’t even look mad. She just looked tired. But there was a glint in her eye, like she wanted to get revenge on my father, too.
“Dad’s still in the living room,” I said. “He didn’t even hear me come in.”
“Oh? He’s still enjoying his victory, then?”
“Yeah, well, that’s going to be short-lived, Mom,” I said.
There’s one thing about my father: he loves his “throne.” It’s a ridiculous electric recliner that he spent way too much money on a few years ago. He loves it more than any person in the world, which is sad and pathetic, but true.
The chair has heated seats, a massage feature, and even USB ports. He treats it like it’s something sacred in our home.
Naturally, I aimed my revenge at it.
I told my mom the plan, and she laughed nervously. We crept toward the living room where Dad was zoned out, still glued to his game, digging into his dinner.
I quietly unplugged his precious chair from the wall. And the best part? This man didn’t even notice a thing. Then, with my mom watching, I pulled a little tube of super glue that I had taken from the kitchen.
I smeared it over the chair’s buttons, still absolutely perplexed that my father didn’t register that I was in the room, right next to him.
After that, Mom and I went back to the kitchen. We sat on the bar stools in silence as Mom opened a tub of cookies for us to nibble on.
Ten minutes later, the game went to half-time. We could hear Dad shift in his chair and he tried to press the recline button. Nothing happened. He frowned and pressed it again, harder this time.
Still nothing.
“What the heck?” he grumbled, fiddling with the controls. Then, I saw it. The moment when the realization hit him.
He started pulling at the armrests, trying to get up, but his hands were stuck. His face turned from confusion to full-on panic.
“What’s wrong, Frank?” Mom asked, strolling into the living room.
“The darn chair is broken!” he complained.
“Oh, really? Maybe because you overuse it. But wasn’t it fine before you locked me in the basement?” Mom asked.
My father’s eyes widened.
“You didn’t… Wait! How did you get out?” he asked.
“Annie,” Mom said simply.
I stepped out from my spot in the kitchen, where I had been recording their conversation.
“Smile for the camera, Dad,” I said. “This is going in the family group chat!”
“You wouldn’t dare, Annie!” he barked at me, tugging helplessly at his stuck hands.
“Oh, but I would,” I said.
I pressed send, and the replies started rolling in soon. If there was one thing my father hated, it was being seen beyond his usual façade. He didn’t want people to see the real him. And this was him, an ugly person.
“I’m taking Mom home with me for the rest of the weekend,” I said. “You can figure out how to get yourself off your throne.”
Mom went upstairs to pack herself an overnight bag. I didn’t want to leave her with Dad. But I doubt he’ll be locking anyone in the basement anytime soon.
What would you have done?
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