Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Simon Cowell Shocks Fans: His $600 Million Fortune Won’t Go to His Son
Simon Cowell is known for being a tough and brutally honest judge on TV talent shows. He is a producer and the creator of popular shows like *The X Factor* and *America’s Got Talent*, and he has done very well for himself throughout his career. Despite his tough TV persona, Simon Cowell is now a caring father. He has said that none of his $600 million fortune will go to his son, Eric. Instead, he plans to donate all of it to charity.
Simon Cowell is a very successful entertainment business owner, producer, and TV personality, known for judging talent competitions in both the UK and the United States. Now, he can add another role to his list: he is a father. Cowell became a father in 2014, a moment that he says changed him as a person. However, before the birth of his son, Eric, he mentioned in an interview that none of his $600 million fortune would be passed on to his son. He believes that passing down wealth to the next generation is not the right thing to do.
“I’m going to leave my money to someone—probably a charity, like kids and dogs,” Simon Cowell said in 2013. He believes in leaving a legacy instead of just passing down money to his son. Cowell thinks that helping his son develop a successful career is more important than giving him a lot of money.
“The goal is to give people opportunities so they can succeed, and to share your knowledge with them,” he explained. Simon Cowell’s net worth is around $600 million, and he plans to donate all of it to charity. He hasn’t decided which charity yet, but he mentioned it will likely be related to children or dogs.
Simon Cowell is not the only celebrity who has said their money will go to charity instead of their children. Famous TV anchor Anderson Cooper shares similar views. He welcomed his child via surrogacy in 2020 and said, “I don’t believe in passing on huge amounts of money. I’m not that interested in money, but I don’t plan to have a pot of gold for my son. My parents taught me that college will be paid for, and then he needs to get to work.”
One of the world’s richest people, Microsoft founder Bill Gates, has also promised that his children won’t inherit his billions. Most of his wealth, along with that of his ex-wife Melinda Gates, will go to the Bill and Melinda Gates Foundation. This foundation aims to eliminate poverty, hunger, and disease worldwide. Gates explained, “It’s not a favor to kids to give them huge sums of wealth. It can distort their path.”
Other celebrities who also believe in not passing down wealth include Jackie Chan, Mark Zuckerberg, Warren Buffett, Gordon Ramsay, Ashton Kutcher, Mila Kunis, and Sir Elton John. Zuckerberg and his wife said on Facebook, “We have a moral responsibility to all children in the next generation. Our main focuses will be personalized learning, curing disease, connecting people, and building strong communities.”
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