Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Howie Mandel reveals he’s ‘incredibly medicated,’ admits mental health struggles are ‘absolute hell’
renowned for saying “don’t touch me” a lot.When Howie Mandel gave Reba McEntire a firm hug on The Voice stage in September 2023, it stunned everyone.
The comedian caved in to his excitement and was unable to resist the country music star’s allure because he suffers from a crippling phobia of germs.
Mandel appears upbeat and joyful when he is in the spotlight, but when he is not, he discloses that he is a “scared” guy who would rather live “in the fetal position.”
Furthermore, he just made a startling admission that disclosed how he controls the OCD that drives him to “absolute hell.”To find out more, continue reading!
Many people’s inner germaphobe was let loose by the horror of the global epidemic, making them more aware of the risks of contamination.
While many people’s fear of germs passed after a few years, for others it remains crippling and never goes away.
“It is impossible for me to live a day in my life without thinking that we might not survive,” says Howie Mandel, a man who has experienced extreme anxiety and obsessive compulsive disorder (OCD) since he was a little child. The 68-year-old TV personality says the pandemic was particularly upsetting in an interview with People, saying, “But the comfort I would get would be the fact that everybody around me was okay.” It’s a good idea to hold on. However, everything in the world was not well throughout the pandemic. And it was just the worst.
OCD is defined as a “pattern of unwanted thoughts and fears known as obsessions” by the Mayo Clinic. These obsessions cause you to engage in compulsive activities, or repeating actions. These compulsions and obsessions are very distressing and interfere with day-to-day tasks.
“I’m in a bad dream,” declares the comedian who was born in Canada. “I attempt to ground myself. Mandel remarks, “I have a great family, including my wife Terry and their three children, Riley, Jackie, and Alex, who were married in 1980. “I adore what I do,” However, I can sometimes have periods of deep depression from which I cannot recover.
The best medicine is laughter.
Mandel, who got his big break on the medical drama St. Elsewhere in 1982, says that although every day is difficult, comedy gets him through it.
“I use humor as a coping mechanism. I’m crying if I’m not laughing. I haven’t been transparent enough about how dark and terrible things truly get.
Mandel continues, “I’m most at ease onstage,” adding that he uses humor to fend off the allure of OCD. And it’s not nice when I withdraw inside myself when I have nothing to do.
Mandel consistently finds time for projects, contributing his unmatched sense of humor to all of them. He hosts multiple shows in addition to acting as a judge on the America’s Got Talent (AGT) franchise.
“Very heavily medicated”
He opened up to Kelly Clarkson about his mental health concerns during a conversation they had on her talk show in 2022.
“I have OCD and am neurotic.people believe that because I’m out and about, I’m having fun and enjoying myself.I’m terrified. He said to the host, “I like to go home and just live in the fetal position.”
Clarkson retorted, “It’s so funny to me, because every time I’m around you, even seeing you out of work…you’re so the opposite of what I would think,” looking surprised by Mandel’s shadow persona.
Mandel chuckled, “I know, I’m such a joy, I’m a light, I’m an energy, and I’m stunning.” “..To be really honest, I take a lot of medication.
embracing Reba
He may have been excited to see Reba McEntire on The Voice because of that medicine.
Mandel, a panelist on the show, leaped from the audience and called her name. He then hurried up to the country music expert and said, “We’re right next door shooting the AGT finale.” Could you please sign my shirt?
After McEntire signed his “I [heart] Reba” shirt, Mandel gave an unexpected, tight hug to the audience.
Carson Daly, the show’s host, remarked of the man who usually avoids physical contact, “You don’t see that every day.”
Mandel acknowledges his perplexing actions, saying, “People notice discrepancies, particularly in the media.” “He shook someone’s hand,” or “Oh, he hugged someone.” I’m able to give you a handshake. Then I would believe that I hadn’t cleaned it thoroughly. And I would spend hours washing my hands by going back and forth in a circle.
He goes on, “I understand the funny in that,” determined to continue the discourse about mental health. But that doesn’t lessen how excruciatingly awful it is. I also don’t want to justify my emotional well-being. All I want is to keep it going.
Since Mandel was “boosted” and “vaccinated,” his Covid-19 was mild in 2022, serving as a reminder that being afraid of illness is insufficient to keep you safe.
How do you feel about Howie Mandel’s candor regarding his mental health? Kindly share this story with us and let us know what you think so we can start a discourse!
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